Terms of Purchase

Last Updated: August 27, 2026

At Velnaric, we aim to provide a smooth, reliable, and secure purchasing experience for customers shopping our thoughtfully curated selection of everyday merchandise. These Terms of Purchase explain the rules and conditions governing orders, payments, prices, shipping, cancellations, and other transactions completed through our website.

By placing an order with Velnaric, you confirm that you have read and agreed to these Terms of Purchase, along with our Terms of Service, Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies published on our website.

1. Currency

All purchases completed through Velnaric are processed in United States Dollars (USD).

Unless another currency is specifically stated, prices displayed on our website, at checkout, and in order confirmation communications are shown in USD.

If your bank account or chosen payment method operates in another currency, your bank or payment provider may apply its own currency conversion rate, foreign transaction fee, exchange charge, or similar cost. Velnaric does not determine or assume responsibility for fees charged by banks, card issuers, PayPal, or other payment service providers.

2. Accepted Payment Methods

We offer a range of secure and convenient payment methods for completing purchases.

Payment options shown at checkout may include:

  • PayPal

  • Major credit cards

  • Major debit cards

  • Apple Pay

  • Google Pay

  • Other payment options displayed at checkout

The payment methods available to an individual customer may vary depending on location, device, or the services supported by the applicable payment provider.

All transactions remain subject to authorization and approval by the payment provider involved.

3. Pricing

We make reasonable efforts to ensure that product prices displayed on our website are correct and up to date.

Prices may be adjusted at any time without prior notice. However, after an order has been successfully placed and accepted, the price shown in the relevant order confirmation will apply to that purchase.

Discount codes, promotional pricing, coupons, and special offers may be subject to their own terms and may not always be combined unless we clearly state otherwise.

4. Taxes, Duties & Additional Charges

Where required by applicable law, relevant taxes may be calculated and displayed during checkout based on the destination of the order.

Orders shipped internationally may also be subject to customs duties, import taxes, brokerage fees, handling charges, or other costs imposed by authorities within the destination country or region.

Unless checkout specifically states otherwise, customers are responsible for any such additional charges.

5. Order Placement

By submitting an order, you confirm that:

  • The information you provide is complete and accurate

  • You are authorized to use the payment method selected

  • The billing and shipping information entered is correct

  • You agree to pay the full order total displayed at checkout

After an order has been submitted, an order confirmation may be sent to the email address provided during checkout.

An order confirmation does not necessarily mean that the order has been finally accepted or that the merchandise has already been shipped.

6. Order Acceptance

Velnaric reserves the right to accept, reject, limit, or cancel an order when reasonable circumstances require us to do so.

Situations that may result in such action include:

  • A product is unavailable or out of stock

  • Product information or pricing has been listed incorrectly

  • Payment authorization cannot be completed

  • Suspected fraudulent or unauthorized activity

  • Incorrect customer or delivery information

  • An order conflicts with our applicable policies

If we cancel an order after payment has already been successfully processed, the relevant amount will be refunded to the original payment method.

7. Payment Authorization

Your payment method may be charged or temporarily authorized when your order is placed.

If payment authorization is unsuccessful, the payment is declined, or the transaction is later reversed or otherwise fails, we may be unable to continue processing your order.

Velnaric is not responsible for delays caused by banks, financial institutions, payment processors, or inaccurate payment information supplied by the customer.

8. Toys, Age Recommendations & Adult Supervision

Certain products available through Velnaric may include recommended age ranges or other age-related guidance.

Before purchasing an item for a child or permitting a child to use it, customers should carefully review the product description, instructions, safety information, warnings, age recommendations, and any other guidance supplied with the item.

Some toys and other products may contain small parts or may require appropriate adult supervision during use.

Parents or guardians are responsible for determining whether a particular product is suitable for the child's age, abilities, and individual circumstances.

9. Product Safety

Customers are expected to review and comply with all instructions, warnings, precautions, and safety guidance supplied with purchased products.

Products should only be used in the way and for the purpose for which they are intended.

When a product states that supervision is necessary, or where responsible adult supervision would reasonably be appropriate, children should use the item only while supervised by an adult.

10. Order Changes & Cancellations

We strive to begin preparing orders as soon as reasonably possible after they are received.

If you need to request an order modification or cancellation, please contact us at:

support@velnaric.com

We recommend contacting us as soon as possible after your order has been submitted.

Because order fulfillment may begin quickly, we cannot guarantee that a requested change or cancellation will be possible after processing has already started.

If an order has already been shipped, cancellation will generally no longer be possible. In that situation, the item may need to be returned after delivery in accordance with our Return & Refund Policy.

11. Shipping

All orders are shipped in accordance with the terms outlined in our Shipping Policy.

Processing and delivery times may vary based on product availability, delivery location, carrier operations, customs procedures, and other circumstances outside our reasonable control.

Any estimated shipping or delivery dates provided are approximate and should not be interpreted as guaranteed arrival dates.

12. Order Tracking

When tracking information becomes available for your shipment, it will generally be sent to the email address associated with the order.

After a shipping label has been created, additional time may be required before the carrier's tracking system begins displaying movement or updated shipment information.

13. Returns & Refunds

Eligible purchases are covered by our 30-day return policy.

All returns must comply with the eligibility requirements, conditions, and procedures described in our Return & Refund Policy.

After an approved return has been received and inspected, any applicable refund will generally be issued to the payment method originally used for the purchase.

Banks, card providers, and other payment services may require additional time before a processed refund appears in the customer's account.

14. Optional Checkout Services

Velnaric may offer optional checkout additions such as Shipping Protection or Tipping.

These services are completely voluntary and are not required to place or complete a purchase.

They are included with an order only when the customer actively selects them during the checkout process.

Additional information can be found in our Shipping Protection & Tipping Policy.

15. Product Availability

All products offered through our website are subject to availability.

We may change inventory quantities, discontinue products, or modify product availability at any time without advance notice.

If an item becomes unavailable after an order has been submitted, we may contact you regarding available alternatives or issue a refund for the unavailable item.

16. Product Information

We take reasonable steps to present accurate photographs, descriptions, measurements, specifications, colors, age recommendations, sizes, and other product-related details.

However, minor differences may occur due to photography, lighting, monitor or device settings, production updates, or similar circumstances.

Minor variations that do not materially affect the ordinary intended use or function of a product may not be considered defects.

17. Fraud Prevention

To help protect customers and our business, we may review transactions that show indicators of possible fraud, unauthorized activity, or other suspicious behavior.

Additional information or verification may be requested before an order is released for fulfillment.

If an order cannot be reasonably verified, processing may be delayed or the transaction may be cancelled.

18. Chargebacks & Payment Disputes

If you experience a problem related to a purchase, we encourage you to contact our customer support team first at:

support@velnaric.com

We will make reasonable efforts to resolve legitimate concerns involving orders, transactions, shipping, payments, or refunds directly with you.

Opening a chargeback while a refund request or customer service case is already being processed may result in additional delays.

Nothing in this section is intended to reduce or limit any rights available to consumers under applicable law or through their payment provider.

19. Limitation of Purchase

Unless expressly indicated otherwise, products purchased through Velnaric are primarily offered for personal or household use.

We may limit or cancel purchase quantities when we reasonably believe that products are being acquired for unauthorized resale, commercial redistribution, fraudulent activity, or other improper purposes.

20. Changes to These Terms

We may update these Terms of Purchase from time to time to reflect changes in our business practices, payment options, policies, services, or applicable legal requirements.

The latest version will be published on our website together with the date on which it was most recently updated.

21. Contact Us

If you have questions regarding a purchase, order, payment, or these Terms of Purchase, you may reach us using the contact information below:

Email: support@velnaric.com
Phone: (228) 688-0910
Website: https://velnaric.com
Company: APTILUX HONG KONG LIMITED
Address: 2/F, TOWER 1 TERN CENTRE, 237 QUEEN'S ROAD CENTRAL, SHEUNG WAN, HONG KONG