Shipping policy
The Velnaric Promise
At Velnaric, we believe a dependable everyday shopping experience starts with careful service and thoughtful order handling.
That’s why we manage each purchase with attention from the moment your order is confirmed until it arrives at your door.
To reduce unnecessary waste while keeping our pricing practical, many of our curated products are shipped through our global fulfillment network, which is experienced in handling quality everyday merchandise. This model allows us to offer useful, thoughtfully selected goods while supporting efficient order delivery.
1. Order Processing & Shipping Fee
Each order is reviewed before dispatch to help ensure it meets our fulfillment and quality standards.
Processing Time:
1–3 business days
Shipping Fee:
$5.99 flat rate (worldwide)
Please Note:
During periods of higher order volume, such as holidays or major promotional events, processing may take up to 5 business days.
2. Estimated Delivery Times
Because some of our merchandise may ship from global partner facilities, estimated delivery times can vary slightly depending on the destination.
| Region Estimated Delivery Time | |
|---|---|
| United States | 8–15 Business Days |
| Canada / UK / Australia | 11–16 Business Days |
| Rest of World | 13–18 Business Days |
Thank you for your patience — carefully selected quality products can be worth the extra wait.
3. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking number.
Tracking Updates:
Please allow approximately 1–3 business days for tracking information to become active after the shipping label has been created. If you do not see immediate movement on the tracking page, this does not necessarily mean your shipment is delayed — your package may already be progressing through the carrier’s network.
4. Customs, Duties & Taxes
International orders are shipped on a DDU (Delivered Duty Unpaid) basis.
This means:
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Any customs duties, import taxes, or other fees charged by local authorities are the responsibility of the customer.
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Velnaric is not responsible for delays caused by customs clearance procedures.
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Customs charges are uncommon for many general merchandise products but may vary based on the destination country.
5. Order Changes & Cancellations
We begin preparing orders shortly after they are placed so they can move toward shipment as efficiently as possible.
If you need to change your shipping address or request cancellation of an order, please contact us at:
within 12 hours of placing your order.
Once your order has entered the processing stage, we may no longer be able to modify or cancel the shipment.
6. Lost or Damaged Packages
Providing customers with a satisfactory shopping experience continues to be important to us.
Damaged Items
If your package is delivered with a damaged product:
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Please email us clear photos within 72 hours of delivery.
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We will arrange a complimentary replacement as promptly as possible.
Lost or Stolen Packages
Velnaric cannot be held responsible for packages reported as lost or stolen after carrier tracking shows a status of “Delivered.”
If tracking indicates that your order has been delivered but you cannot find the package, please:
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Check with members of your household or nearby neighbors.
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Contact the shipping carrier as soon as possible and file a claim.
We are happy to provide the tracking information needed to support your claim, but we are unable to issue refunds for orders that the carrier has confirmed were successfully delivered to the shipping address provided with the purchase.
If you have any questions about shipping, please feel free to contact us at: