Return & Refund Policy

At Velnaric, customer satisfaction is very important to us. If your jewelry or accessories arrive in a condition different from what you expected, or if you are not fully satisfied with your purchase, our support team is available to assist you.

1. Return Eligibility & Timeframe

We offer a 30-day return window, allowing you to request a return within 30 days from the date your order is delivered.

To qualify for a return:

  • The jewelry or accessory must be unused, unworn, and remain in the same condition in which it was received

  • The item must include its original packaging, tags, and any accessories or components included with the product

  • Valid proof of purchase, such as an order confirmation or receipt, must be provided

2. How to Start a Return

To begin a return request, please contact us at:
support@velnaric.com

If your return is approved:

  • We will provide a return shipping label

  • We will send instructions explaining where and how your jewelry or accessory should be returned

Important:
Returns sent without prior approval will not be accepted.

3. Damages, Defects & Incorrect Items

Please inspect your jewelry and accessories carefully once your package has been delivered.

If an item arrives damaged, defective, or different from the jewelry or accessory you ordered, please contact us as soon as possible at
support@velnaric.com so our team can review the issue and work toward an appropriate resolution promptly.

4. Exceptions / Non-Returnable Items

The following categories of products are not eligible for return:

  • Perishable goods (if applicable)

  • Custom-made, engraved, or personalized jewelry

  • Personal care or hygiene-related merchandise

  • Original shipping fees paid at checkout

We are also unable to accept returns for:

  • Discounted or clearance jewelry and accessories

  • Gift cards

If you are unsure whether a particular jewelry item qualifies for return, please contact us before submitting your request.

5. Exchanges

We do not offer direct product exchanges.

The fastest way to receive a different jewelry item, style, size, color, or accessory is to:

  1. Return the original item after your return request has been approved

  2. Place a new and separate order for the item you would prefer

This process helps reduce unnecessary delays in order handling and delivery.

6. European Union – 14-Day Cooling-Off Period

If your jewelry order is delivered within a European Union country, you have the right to cancel or return your purchase within 14 days without providing a reason.

Products returned under this right must:

  • Be unused, unworn, and remain in their original condition

  • Include all original packaging and tags

  • Be accompanied by valid proof of purchase

7. Refunds

Once your returned jewelry or accessory has been delivered to us and inspected:

  • We will notify you whether your refund request has been approved or declined

  • If approved, the refund will be issued to your original payment method within 10 business days

Please note:

  • Your bank or credit card provider may require additional time to process and display the refund

  • If more than 15 business days have passed since your refund was approved and the funds have not appeared, please contact us at support@velnaric.com

8. Refused Shipments & Dispute Resolution

If you need to cancel a jewelry order or request a refund, please contact us promptly at
support@velnaric.com.

We encourage you to contact our support team before initiating a chargeback through your bank, as opening a payment dispute may significantly increase the time required to resolve the matter. Our goal is to address legitimate concerns directly, fairly, and as efficiently as possible.

9. Late or Missing Refunds

If an approved refund has not yet appeared in your account:

  1. Check your bank account again

  2. Contact your credit card issuer, as refund posting times may vary

  3. Contact your bank to confirm whether the refund is still being processed

If you have completed these steps and the refund still has not been received, please contact us at support@velnaric.com

10. Return Address

You must obtain a return shipping label from us before returning any jewelry or accessory.

APTILUX HONG KONG LIMITED
2/F, TOWER 1 TERN CENTRE, 237 QUEEN'S ROAD CENTRAL, SHEUNG WAN, HONG KONG